GDPR · Privacy

Privacy Policy

How we collect, use and protect your personal data, in compliance with the General Data Protection Regulation (GDPR).

Last updated: May 20, 2026  ·  Data controller: Jupitar Info Services

1. Introduction

At Jupitar Info Services ("we", "our", "us"), we take your privacy very seriously. This policy explains what data we collect, why, and how you can exercise your rights under Regulation (EU) 2016/679 (GDPR).

2. Data controller

The data controller is:
Jupitar Info Services
Address: Tunis, Tunisia
Email: contact@jupitarinfoservices.com
Phone / WhatsApp: +216 55 457 344

3. Data we collect

We collect the following data only when you voluntarily provide it or through your browsing:

  • Identification data: first name, last name, company, role
  • Contact data: email address, phone number
  • Message content: information you submit via the form
  • Browsing data: IP address, browser type, pages visited (via analytics cookies, with consent)

4. Processing purposes

We use your data to:

  • Respond to your contact and quote requests
  • Perform our contractual services
  • Send you our lead magnet and newsletters (with your consent)
  • Improve user experience on our website
  • Comply with our legal obligations

5. Legal basis

Processing of your data is based on:

  • Your consent (forms, newsletter, analytics cookies)
  • Performance of a contract or pre-contractual measures
  • Our legitimate interest in promoting our services

6. Retention period

  • Prospect data: 3 years from last contact
  • Client data: 10 years (accounting and legal obligations)
  • Analytics cookies: 13 months maximum

7. Data recipients

Your data is only accessible to Jupitar Info Services teams and to our essential technical processors:

  • Web3Forms (form processing)
  • Google Analytics 4 (anonymized statistics, with consent)
  • Microsoft Clarity (behavioral analytics)
  • Calendly (appointment scheduling)

We never sell your data to third parties.

8. Cookies

Our website uses two types of cookies:

  • Technical cookies (mandatory): needed for site operation
  • Analytics cookies (optional): Google Analytics 4 and Microsoft Clarity, deployed only after your explicit consent via the banner

You can decline or withdraw your consent at any time via the cookie banner or your browser settings.

9. Your rights

Under the GDPR, you have the following rights:

  • Right of access to your data
  • Right to rectify inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent at any time

To exercise these rights, contact us at: contact@jupitarinfoservices.com

10. Security

We implement appropriate technical and organizational measures to protect your data against loss, unauthorized access, disclosure or destruction: HTTPS encryption, restricted access, regular backups, ISO compliance.

11. Transfers outside the EU

Some of our processors (Google, Microsoft) are based in the United States. These transfers are governed by the European Commission's Standard Contractual Clauses and the Data Privacy Framework.

12. Complaints

If you believe your rights are not respected, you can file a complaint with the competent supervisory authority:

13. Updates

This policy may be updated. The last revision date is indicated at the top of this page. We encourage you to review it regularly.