Offshore French-speaking call center — high-performing and cost-effective

Why outsource your call center to Tunisia?

Tunisia is the leading French-speaking outsourcing hub thanks to 3 major strengths: perfect French mastery, same time zone as Paris/Brussels, and operational savings of up to 40% compared to French equivalents.

What we handle for you

• Inbound calls & customer support

  After-sales, level 1 and 2 helpdesk, complaint handling with custom scripts.

• Outbound campaigns & prospecting

  Lead qualification, B2B appointment setting, targeted sales follow-up.

• Sales & retention

  Upsell, cross-sell, customer retention, amicable recovery and win-back.

• Omnichannel

  Phone, email, live chat, WhatsApp Business, social media — unified experience.

• Reporting & quality

  Real-time KPIs, quality monitoring, scoring, weekly dashboards.

Our 4-step methodology

1. Audit & scoping — Analysis of your volumes, goals and key indicators.
2. Recruiting & training — Selection of French-speaking agents, product training (1 to 3 weeks).
3. Pilot launch — Gradual production rollout, calibration of scripts and KPIs.
4. Continuous optimization — Coaching, A/B tests, team scaling based on your results.